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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Ahmad Mohamad (Managing Director) and Erry Kuswari (Customer Service Senior Director) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Ahmad Mohamad and Erry Kuswari would like to hear about that too.
Understanding how you feel about the service you've received - good or bad - is vital in helping us shape our business to serve you better. So just select either Ahmad Mohamad or Erry Kuswari and let them know what you think. Please include your telephone number if you would like us to call you back!

Ahmad Mohamad
Managing Director

“Every single compliment or complaints allows us to understand how to serve you better.”

Email Ahmad Mohamad

Erry Kuswari
Customer Service Senior Director


“Customers are the key driver of our business. Sharing an intricate relationship, feedback provided by our customers will help us to improve ourselves and continue to provide a high level of service.”

Email Erry Kuswari
Ahmad Mohamad and Erry Kuswari will ensure that your complaints are dealt with immediately and you’ll receive a response within one working day.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
 
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